Frequently asked questions

Moonlit Tales is an iPhone app that creates a personalized bedtime story from choices made by a parent or caregiver, then provides narration for listening together.

Stories can be created in Mandarin Chinese, English, or Japanese. You choose one story language before generation.

Before creating a story, the caregiver chooses details such as the child's nickname, age, and theme. Those choices guide the new story.

No. It is designed as another way to share a story. A caregiver can stay close, choose the story, listen with the child, and pause or stop when it suits the family.

Yes. Generated stories include an audio playback experience, so a family can listen together as well as follow the text.

The caregiver selects the child's age and theme before generation and makes the final decision about what suits that child. Our bedtime guides also cover practical story-selection questions.

The app keeps recent stories so they can be opened and played again. Available generation credits and membership options are explained in the app and on the membership page.

Yes. New story generation and narration processing use online services. If the connection is interrupted, the app may need to recover or retry the current generation.

No. Use a nickname that does not identify the child, and do not enter a real name, school, address, photo, precise location, or other directly identifying information.

Apple handles subscription purchases, renewals, cancellation, billing, and refunds through the App Store. Moonlit Tales can help investigate how an entitlement appears in the app, but cannot change an Apple account charge.

Use the support and data requests page to contact us. To protect children, we may need to verify the request and the caregiver's relationship to the child before acting.

The safety and privacy page explains caregiver controls and links to the full privacy policy, children's privacy notice, and support contact for data requests.